{"id":2166,"date":"2023-08-08T08:39:39","date_gmt":"2023-08-08T08:39:39","guid":{"rendered":"https:\/\/safebix.com\/?page_id=2166"},"modified":"2023-08-09T14:49:35","modified_gmt":"2023-08-09T14:49:35","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/safebix.com\/index.php\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"\n

At SafeBix, we believe great Helpdesk services, in turn, drive great customer experience. As a white label partner to MSPs, we offer customized high-quality helpdesk services by providing certified Level 1 and Level 2 service desk agents 24x7x365.<\/p>\n\n\n\n

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Fully customizable<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Lower service delivery costs<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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24x7x365 support<\/span><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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Faster Problem Resolution<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Purely white label<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Qualified Techs<\/span><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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Solution<\/h2>\n<\/div>\n\n\n\n

Our certified techs act as an extension of your team and offer top-level service desk support services by attending the tickets using your RMM, PSA\\Ticketing, and Phone systems. This eliminates the helpdesk outsourcing barriers and provides the highest First Contact Resolution (FCR) rates. We offer both Voice ( Phone) and Non-voice support models to cater to the customized needs of customers, and also to reduce service delivery costs associated. The voice support package includes phone support capabilities with a \u201cNeutral English accent\u201d, delivered from India-based operation centers. <\/p>\n\n\n\n

In non-voice Support, we use Email, chat, PSA\\ Ticketing portals to provide seamless helpdesk services to MSPs. We work as an extension to your onsite team who are capable of taking inbound calls but need high-quality technical support options.<\/p>\n\n\n\n

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How We Onboard You<\/strong><\/h1>\n\n\n\n
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Appointing Point of
ContactWe assign a Business Success Manager who is with you in every step as a single point for better communication & clarity<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Requirement
AnalysisWe analyze requirements raised by the customer to understand if it\u2019s a Voice or Non-voice & ensure that we have everything we need to support you & your clients <\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Documentation &
Knowledge TransferWe request access to your system & logins for a better understanding of your tool and processes & take necessary inputs from you to deliver a high-quality service<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Go LiveOnce we are ready to go live, our management team constantly review the performance of our technician to ensure we meet your expectations<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/br><\/br>\n\n\n\n

Impact<\/strong><\/h1>\n\n\n\n

As an extended team for our MSP business, we focus on delivering high impact through engagement and how we do that by being fixated on the below points.<\/p>\n\n\n\n

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